Frequently Asked Questions

Why the removal of the $1.99 transaction fee?

For the last two years of our pilot program, we didn’t collect any revenue from our users or from the cities; the $1.99 transaction fee was a payment made directly to our payment provider. In order to advance our business and provide our users with more features, we will need to collect revenue. The $2.00 fee for using HotSpot each month helps to cover the costs of features including parking extender, a multi-city access program, and upkeep of our app. Regardless of how many times you top up your account in a month, you’ll only be charged a one time monthly fee of $2.

And the only way I can avoid the new $2.00 per month fee is to not use HotSpot?

If you do not want to pay the $2.00 monthly service charge, you’re able to the use coins with the parking meters, or other services provided by your municipality.

I want to delete my account but don’t know how.

If you would like to delete your account, you can do so by following these simple steps:
1. Login into your HotSpot Dashboard
2. On the profile tab, you will see ‘Delete Account’.
3. Click on ‘Delete account’.

Will the 2 dollar monthly fee come out of my balance?

Yes, if you use HotSpot within a month, you’ll be charged $2.00 which will come out of the credit on your HotSpot account. If you do not have credit, it will become a balance owed to HotSpot.

When will I be charged the $2 fee?

The first of the month, specifically, the 1st day of each month.

What does my $2 monthly fee do?

The $2.00 fee for using HotSpot each month provides you with:

  • Ability to top up your parking remotely
  • Convenience
  • Refund Feature
  • Multi-city accessible parking platform (throughout New Brunswick and Prince Edward Island)
  • Ticket Resolution feature

Regardless of how many times you top up your account in a month, you’ll only be charged a one time monthly fee of $2.

What is Parking Extender? How does that work?

Parking extender service is activated when you have forgotten to “top up” your meter time in the app, and you are about to be issued a ticket. It will only be activated at that point, and not when you are provided with top up notifications. We are only topping up your account for 1/2 hour and should you not use this, the “refund” feature is also available for you. The cost of $2 is so users do not take advantage of the service.

Why does my parking show on my app and not the parking meter?

Our app isn’t actually synced with the parking meters, so your HotSpot parking won’t appear on the meters. If a parking officer is checking your vehicle and sees that the meter is flashing “0:00”, they will check your license plate to see if you’re a HotSpot user. To ensure that you don’t get a ticket, double check that your license plate on your HotSpot account doesn’t have any typos.

What is the annual subscription for HotSpot?

The annual subscription provides you with access to HotSpot for an entire year for $20.00 as opposed to a monthly charge of $2.00. This is a one-time up-front cost that can be taken from the credit on your account or as payment to your credit card.

How do I add more funds to my account?

To add more funds to your account, simply open the app and go to the “Settings” tab. From there, click on “Account Balance.” You’ll then see pre-set amounts ($5, $10, $15, $20, $40) or your own custom amount. Once you click on the amount, you’ll see a notification saying “Confirm Update, add funds with card ending in ?.” Click “Yes” to use the credit card you have on file or “No” to upload a new credit card.

How do I change my credit card?

To change your credit card, go to “Settings” and then to “Account Balance.” Choose the amount of parking you’d like ($10, $15, $20, $40) or your own custom amount. Once you click on the amount, you’ll see a notification saying “Confirm Update, add funds with card ending in ?.” To add a new credit card, click “No.”

Can I use anything other than credit cards to pay for my parking?

Yes, you can also use VISA debit cards to pay for your parking.

When will I be billed?

For the yearly service, you’ll have a one time up-front cost of $20.00. If you have the credit available in your HotSpot account, the money will be taken from there. Otherwise, the charge will go to your credit card on file.

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