FAQ

How do I get started?

Getting started is easy!

Download the HotSpot app on your smartphone from the App Store or GooglePlay.

  1. Download the HotSpot app on your smartphone from the App Store or GooglePlay.
  2. Open the app.
  3. Press Get Started.
  4. Enter your details:
    1. Type your full name and press Next.
    2. Type your email address and press Next.
    3. Enter a password and press Next. A code is texted to your phone.
    4. Enter the code and press Next.
    5. Select your province.
    6. Select your city.
    7. Select Parking as your user preference and press Next.
  5. Select a membership:
    1. Press Add Membership.
    2. Swipe through the membership options and read the descriptions.
    3. Press Select Plan under the plan you want.
    4. Press Add Funds and select an amount. 
    5. Press Yes, sign me up and then click Yes to confirm.
    6. Click Okay on the Success message.
  6. Add your vehicle:
    1. Click Add Vehicle.
    2. Enter your car’s details and press Add Vehicle.
    3. Verify that you entered your plate correctly and press Yes.

Now you are ready to park with HotSpot!

What are the benefits of a HotSpot membership?

HotSpot gives drivers more control and convenience when parking by:

  • Saving you from costly parking tickets by notifying members when their meter is close to expiring.
  • Saving you from the inconvenience of running to and from your vehicle by giving members the option to add more time up to the maximum for the space
  • Saving you money by giving members the option to cancel their session early and be refunded for any unused time

What are the membership options?

  • $20 Annual Membership – BEST VALUE
  • $2 Monthly Membership
  • Pay-Per-Use Membership – no commitment option that adds 25 cents per parking session. Available in select cities.

Are you a CAA member?

Classic and Plus Members are eligible for a discounted annual subscription for $18/year.

CAA Atlantic Premier Members are now eligible for a FREE* annual HotSpot Parking Transit Taxis subscription.

*Valid CAA Membership required. Premier benefit available to CAA Atlantic Members in Nova Scotia, New Brunswick, Prince Edward Island and Newfoundland & Labrador.

How do I pay for my membership?

You can choose to have your membership fee deducted from your credit card or HotSpot Wallet. 

  1. Press the hamburger icon.
  2. Press Manage My Account.
  3. To pay from your HotSpot wallet, press the Use Wallet toggle.

If Use Wallet is not enabled, your membership is charged to the credit card associated with your account.

 

When are membership costs deducted?

Yearly membership is a one-time, up-front cost.

Monthly members are charged one month after sign up. For example, if you sign up on the 15th of November, you are charged on the 15th of December. This fee is billed each month regardless of app usage.

Do you accept VISA debit cards?

Yes, you can also use VISA debit cards to pay for your membership.

How do I add more funds to my wallet?

  1. Press the hamburger icon.
  2. Press Manage My Account.
  3. Press Add/Manage Funds.
  4. Press Add Funds.
  5. Choose a pre-set amount.
  6. Press Add Funds
  7. Press Use This Card to use the credit card on your file. 
  8. If you want to use a different card, press Add Card and follow the instructions.
  9. Pres Yes  and then Okay to confirm.

Why does the parking payment show on my app, but not the meter?

Don’t worry! Parking paid with HotSpot won’t appear on the meters and the parking officers know this. If a parking officer is checking your vehicle and sees that the meter is flashing “0:00”, they will check your license plate to see if you’re a HotSpot user. To ensure that you don’t get a ticket, double check that your license plate on your HotSpot account doesn’t have any typos.

How do I know where I can use my HotSpot membership?

We can be found in many Canadian cities, towns, airports and lots. You will see HotSpot signs at lots that have partnered with us. All HotSpot Parking connected meters will have a HotSpot Parking sticker on the side of the meter.

What about transit, buses and taxis?

Yes! We are pleased to offer HotSpot Transit options in select cities and towns.

HotSpot Taxi is coming soon! We currently have a HotSpot Taxi beta program in Fredericton, NB.

We are always looking at ways to expand our app and deliver more services.

How do I change my credit card on file?

  1. Press the hamburger icon.
  2. Press Manage My Account.
  3. Press Add/Manage Funds.
  4. To add a credit card, press Add Card and follow the instructions to add a card.
  5. If you have more than one credit card, you can select Default for the card you want to use.
  6. To remove a credit card, press Remove under the tile for the card you want removed.

How do I delete my account?

  1. Press the hamburger icon.
  2. Press Manage My Account.
  3. Press App Settings.
  4. Press Delete Account.
  5. Press Yes to confirm.

How do I use HotSpot transit when my mobile phone is offline?

You can use HotSpot Transit If your mobile phone is offline. For example, your phone is not connected to Wifi or data-enabled.

If you have a ticket or monthly pass already purchased and you are not connected to WiFi, a window appears when you open your HotSpot app.

  1. Press Offline Transit. Your offline digital ticket is displayed. 
  2. Display this ticket to the bus driver.

How do I access my transaction receipts?

In the HotSpot mobile app:

  1. Press the hamburger icon.
  2. Press Manage My Account.
  3. Press History.
  4. Press the transaction for which you want a receipt.
  5. Press Email Receipt, and then Okay.

On the HotSpot website:

  1. Log into your account at htsp.ca
  2. In the Transactions section of the Wallet tab, select the date range for transactions you want to access.
  3. For each receipt you want to print, click the printer icon in the Email column.

The receipts are emailed to the email address that is associated with your account.

 

I got a parking ticket! How do I resolve for it through the app?

First you need to add your ticket in the app. 

  1. Open the app.
  2. Press the hamburger icon.
  3. Press Resolve a Parking Ticket.
  4. Press Add Ticket.
  5. Take a picture of the ticket.
  6. Enter the ticket number.
  7. Optional: Add comments. This is useful if you plan to dispute the ticket.
  8. Press Submit Ticket.Your ticket is now listed on the Parking Tickets screen.At this point, you can proceed to pay the ticket or dispute it.If you want to dispute the ticket, don’t take any further action in the app. The ticket will be reviewed by HotSpot Support and then by the city parking authority. You will be notified of the resolution in approximately one to two weeks.If you are at fault for the ticket, proceed to pay the ticket.
  9. Open the ticket.
  10. Press Pay Ticket.
  11. Enter the dollar amount of the ticket and click Okay.  

If I am driving a rental, do I need to add it to my account?

If you plan to pay for parking with HotSpot app, yes! Parking enforcement is based on your licence plate. Enforcers check your licence plate to verify that you paid. If you are driving a rental or another vehicle, your plate won’t show up in their system as being paid and you will be ticketed.

How do I change the plate number on my permit to the one I am driving?

Parking permit enforcement is based on licence plate number. It is important that the plate associated with the permit is accurate. If you rent a car or park a different vehicle, you will need to change the plate on your permit to avoid getting ticketed or towed. 

  1. Open the app.
  2. Press the hamburger icon.
  3. Press My Permits.
  4. Select your permit.
  5. Press Change Plate.
  6. Enter your plate.
  7. Press Change Plate.

Why can’t I add more time to the meter that has a max time?

The max time on metered parking is enforced by your city to keep traffic moving through busy downtown areas. Parking longer than the max time is considered to be meter feeding and is a violation of the Motor Vehicle Act. You can contact either HotSpot support or your city to dispute a ticket you feel was issued in error.

Can I park multiple cars at one time on one HotSpot account?

You can add multiple cars to your HotSpot account, but can only park one car at a time per each parking session. If you have more than one car on your account, ensure that the Parking screen on the mobile app shows the license plate for car that are trying to park. If it is not correct, please change it. Parking enforcement is based on plate numbers.