Getting started is easy!
Now you are ready to park with HotSpot!
HotSpot gives drivers more control and convenience when parking by:
Are you a CAA member?
Classic and Plus Members are eligible for a discounted annual subscription for $18/year.
CAA Atlantic Premier Members are now eligible for a FREE* annual HotSpot Parking Transit Taxis subscription.
*Valid CAA Membership required. Premier benefit available to CAA Atlantic Members in Nova Scotia, New Brunswick, Prince Edward Island and Newfoundland & Labrador.
You can choose to have your membership fee deducted from your credit card or HotSpot Wallet.
If Use Wallet is not enabled, your membership is charged to the credit card associated with your account.
Yearly membership is a once yearly, up-front cost.
Monthly members are charged one month after sign up. For example, if you sign up on the 15th of November, you are charged on the 15th of December. This fee is billed each month regardless of app usage.
Yes, you can also use VISA debit cards to pay for your membership.
Press Yes and then Okay to confirm.
Don’t worry! Parking paid with HotSpot won’t appear on the meters and the parking officers know this. If a parking officer is checking your vehicle and sees that the meter is flashing “0:00”, they will check your license plate to see if you’re a HotSpot user. To ensure that you don’t get a ticket, double check that your license plate on your HotSpot account doesn’t have any typos.
We can be found in many Canadian cities, towns, airports and lots. You will see HotSpot signs at lots that have partnered with us. All HotSpot Parking connected meters will have a HotSpot Parking sticker on the side of the meter.
Yes! We are pleased to offer HotSpot Transit options in select cities and towns.
We are always looking at ways to expand our app and deliver more services.
To remove a credit card, press Remove under the tile for the card you want removed.
Press the hamburger icon.
Press Manage My Account.
Press App Settings.
Press Delete Account.
Press Yes to confirm.
It’s easy! This video shows you how:
You can use HotSpot Transit If your mobile phone is offline. For example, your phone is not connected to Wifi or data-enabled.
If you have a ticket or monthly pass already purchased and you are not connected to WiFi, a window appears when you open your HotSpot app.
In the HotSpot mobile app:
On the HotSpot website:
The receipts are emailed to the email address that is associated with your account.
First you need to add your ticket in the app.
Enter the dollar amount of the ticket and click Okay.
If you plan to pay for parking with HotSpot app, yes! Parking enforcement is based on your licence plate. Enforcers check your licence plate to verify that you paid. If you are driving a rental or another vehicle, your plate won’t show up in their system as being paid and you will be ticketed.
Parking permit enforcement is based on licence plate number. It is important that the plate associated with the permit is accurate. If you rent a car or park a different vehicle, you will need to change the plate on your permit to avoid getting ticketed or towed.
Press Change Plate.
Parking permit enforcement is based on licence plate number. It is important that the plate associated with the permit is accurate. If you rent a car or park a different vehicle, you will need to change the plate on your permit to avoid getting ticketed or towed.
Press Change Plate.
The max time on metered parking is enforced by your city to keep traffic moving through busy downtown areas. Parking longer than the max time is considered to be meter feeding and is a violation of the Motor Vehicle Act. You can contact either HotSpot support or your city to dispute a ticket you feel was issued in error.
You can add multiple cars to your HotSpot account, but can only park one car at a time per each parking session. If you have more than one car on your account, ensure that the Parking screen on the mobile app shows the license plate for car that are trying to park. If it is not correct, please change it. Parking enforcement is based on plate numbers.
Booking a taxi is easy using your HotSpot mobile app. As long as you have an Annual Membership and credit card on file. You are good to go, quite literally.
Note that if you don’t have the HotSpot mobile app, download the app from the App Store or Google Play, and then follow the onscreen instructions to set up the app. Remember that HotSpot Taxi is a premium service offered with Annual Membership, so be sure to sign up for only $20 per year.
Assuming that you already have the app, an Annual Membership, and a credit card on file, let’s begin!
Booking and Paying a Taxi
You will receive notification that your taxi is on its way and again when your taxi arrives. When it’s time to pay, the payment screen appears. Note that if you choose to pay the driver directly, you will still see the payment but with a zero balance.
You have a HotSpot account, but don’t remember your password. No need to worry! It’s easy to reset your password so that you can log in and purchase your parking permit.
Resetting Your Password on the HotSpot Mobile App
If you use the HotSpot mobile app:
We will send you a link to reset your password!
Resetting Your Password on the HotSpot Dashboard
If you use the dashboard on the HotSpot website:
We will send you a link to reset your password!
No, you don’t need a membership or wallet to purchase parking permits. You do need to add a credit card. When you purchase a permit, the fee will come directly from your credit card.
Note: If you plan to use HotSpot to pay for more than permit parking, you might consider setting up a membership and adding funds to a HotSpot wallet. Other services include parking street side at meters, hourly parking in gated and ungated parking lots, transit passes, and taxi services (if applicable in your error). If you use these services, you will save money by purchasing a $20 annual membership instead of paying a Pay-Per-Use fee for each session. If you only plan to use Permit parking, of course, you don’t need a membership or a wallet.
If you set up a HotSpot account, but skipped the step to add a payment method, you’ll need to add a credit card to be able to purchase parking permits.
Adding a Credit Card using the HotSpot Mobile App
Adding a Credit Card using the HotSpot Dashboard
Select Credit Card as your payment method.
Parking enforcement is based on plate numbers, so you need to add your vehicle to your account.
Some points to ponder before you start adding your vehicle:
Adding Your Vehicle on your HotSpot Mobile App
Adding Your Vehicle using the HotSpot Web Dashboard
Enter your vehicle’s details in the right panel, and click Save Vehicle.
If you are purchasing a permit for the first time, first you need a HotSpot account with a vehicle and a payment method. See How do I get Started on https://htsp.ca/faq/.
Note: You don’t need a HotSpot membership and you can set payments to come directly from your credit card.
Purchasing for a Permit Using the HotSpot Mobile App
Paying for a Permit Using the HotSpot Web Dashboard
When you purchased your permit, you chose to either automatic renew your permit or not. Now you want to change that setting. No problem!
Note: Not all parking lots allow for automatic parking renewal. If auto-renewal is not available for your lot, the Auto Renew toggle is not shown on your permit details page.
How to Enable/Disable Automatic Permit Renewal Using the HotSpot Mobile App
How to Enable/Disable Automatic Permit Renewal Using the HotSpot Web Dashboard
If you plan to pay for parking with HotSpot app, yes! Parking enforcement is based on your licence plate. Enforcers check your licence plate to verify that you paid. If you are driving a rental or another vehicle, your plate won’t show up in their system as being paid and you will be ticketed.
Parking permit enforcement is based on licence plate number. It is important that the plate associated with the permit is accurate. If you rent a car or park a different vehicle, you will need to change the plate on your permit to avoid getting ticketed or towed.
Changing the Plate Number on my Permit Using the HotSpot Mobile App
Changing the Plate Number on my Permit Using the HotSpot Web Dashboard