FAQ Mobile

How do I get started?

It’s as easy as 1-2-3! Download the HotSpot app on your smartphone from the App Store or GooglePlay.

  1. Create an account
  2. Add your vehicle information
  3. Add funds to your HotSpot Wallet

What are the benefits of a HotSpot membership?

HotSpot gives drivers more control and convenience when parking by:

  • Saving you from costly parking tickets by notifying members when their meter is close to expiring.
  • Saving you from the inconvenience of running to and from your vehicle by giving members the option to add more time up to the maximum for the space
  • Saving you money by giving members the option to cancel their session early and be refunded for any unused time

What are the membership options?

  • $20 Annual Membership – BEST VALUE
  • $2 Monthly Membership
  • Pay-Per-Use Membership – no commitment option that adds 25 cents per parking session. Available in select cities.

Are you a CAA member? Sign up for even more savings!

CAA Members can signup for HotSpot’s annual subscription for $18/year (that’s like getting 3 months free!)

How do I pay for my membership?

You can choose to have your membership fee deducted from your credit card or HotSpot Wallet. In the app settings, toggle “Use Wallet” on to pay from your HotSpot Wallet balance. If “Use Wallet” is not enabled, it will be charged to your credit card on file.

When are membership costs deducted?

Yearly membership are a one time, up front cost. Monthly members are charged about a month after sign up. For example, if you sign up on the 15th of November, you will be charged on the 15th of December. This fee is billed each month regardless of app usage.

Do you accept VISA debit cards?

Yes, you can also use VISA debit cards to pay for your membership.

How do I add more funds to my wallet?

  1. Open the app.
  2. Go to Settings.
  3. Click Account Balance.
  4. Choose a pre-set amount ($10, $15, $20, $40) or enter another amount. You’ll see a notification confirming the update.
  5. Click “Yes” to use the credit card on file. Click “No” to add a new card.

Why does the parking payment show on my app, but not the meter?

Don’t worry! Parking paid with HotSpot won’t appear on the meters and the parking officers know this. If a parking officer is checking your vehicle and sees that the meter is flashing “0:00”, they will check your license plate to see if you’re a HotSpot user. To ensure that you don’t get a ticket, double check that your license plate on your HotSpot account doesn’t have any typos.

How do I know where I can use my HotSpot membership?

We can be found in many Canadian cities, towns, airports and lots. All HotSpot Parking connected meters will have a HotSpot Parking sticker on the side of the meter.

What about transit, buses and taxis?

Yes! We are pleased to offer transit options as well in select cities and towns.

We are always looking at ways to expand our app and deliver more services.

How do I change my credit card on file?

  1. Go to Settings.
  2. Select Account Balance.
  3. Choose a pre-set amount ($10, $15, $20, $40) or enter another amount. You’ll see a notification confirming the update.
  4. When you’re asked if you want to use the credit card on file, click “No” to add a new card. You will be directed to enter new card details.

How do I delete my account?

  1. Login into your HotSpot Dashboard
  2. On the profile tab, you will see ‘Delete Account’.
  3. Click on ‘Delete account’.