FAQs

Getting started is easy!

1. Download the HotSpot app on your smartphone from the App Store or GooglePlay.
2. Open the app.
3. Press Get Started.
4. Enter your details:
   1. Type your full name and press Next.
   2. Type your email address and press Next.
   3. Enter a password and press Next. A code is texted to your phone.
   4. Enter the code and press Next.
   5. Select your province.
   6. Select your city.
   7. Select Parking as your user preference and press Next.
5. Select a membership:
   1. Press Add Membership.
   2. Swipe through the membership options and read the descriptions.
   3. Press Select Plan under the plan you want.
   4. Press Add Funds and select an amount. 
   5. Press Yes, sign me up and then click Yes to confirm.
   6. Click Okay on the Success message.
6. Add your vehicle:
   1. Click Add Vehicle.
   2. Enter your car’s details and press Add Vehicle.
   3. Verify that you entered your plate correctly and press Yes.

Now you are ready to park with HotSpot!

HotSpot gives drivers more control and convenience when parking by:

• Saving you from costly parking tickets by notifying members when their meter is close to expiring.
• Saving you from the inconvenience of running to and from your vehicle by giving members the option to add more time up to the maximum for the space
• Saving you money by giving members the option to cancel their session early and be refunded for any unused time

• $20 Annual Membership – BEST VALUE
• $2 Monthly Membership
• Pay-Per-Use Membership – no commitment option that adds 25 cents per parking session. Available in select cities.

Are you a CAA member?

Classic and Plus Members are eligible for a discounted annual subscription for $18/year.

CAA Atlantic Premier Members are now eligible for a FREE* annual HotSpot Parking Transit Taxis subscription.

*Valid CAA Membership required. Premier benefit available to CAA Atlantic Members in Nova Scotia, New Brunswick, Prince Edward Island and Newfoundland & Labrador.

You can choose to have your membership fee deducted from your credit card or HotSpot Wallet. 

1. Press the hamburger icon.
2. Press Manage My Account.
3. To pay from your HotSpot wallet, press the Use Wallet toggle.

If Use Wallet is not enabled, your membership is charged to the credit card associated with your account.

Yearly membership is a once yearly, up-front cost.

Monthly members are charged one month after sign up. For example, if you sign up on the 15th of November, you are charged on the 15th of December. This fee is billed each month regardless of app usage.

Yes, you can also use VISA debit cards to pay for your membership.

1. Press the hamburger icon.
2. Press Manage My Account.
3. Press Add/Manage Funds.
4. Press Add Funds.
5. Choose a pre-set amount.
6. Press Add Funds. 
7. Press Use This Card to use the credit card on your file. 
8. If you want to use a different card, press Add Card and follow the instructions.

Press Yes and then Okay to confirm.

Don’t worry! Parking paid with HotSpot won’t appear on the meters and the parking officers know this. If a parking officer is checking your vehicle and sees that the meter is flashing “0:00”, they will check your license plate to see if you’re a HotSpot user. To ensure that you don’t get a ticket, double check that your license plate on your HotSpot account doesn’t have any typos.

We can be found in many Canadian cities, towns, airports and lots. You will see HotSpot signs at lots that have partnered with us. All HotSpot Parking connected meters will have a HotSpot Parking sticker on the side of the meter.

Yes! We are pleased to offer HotSpot Transit options in select cities and towns.

We are always looking at ways to expand our app and deliver more services.

1. Press the hamburger icon.
2. Press Manage My Account.
3. Press Add/Manage Funds.
4. To add a credit card, press Add Card and follow the instructions to add a card.
5. If you have more than one credit card, you can select Default for the card you want to use.

To remove a credit card, press Remove under the tile for the card you want removed.

Press the hamburger icon.

Press Manage My Account.

Press App Settings.

Press Delete Account.

Press Yes to confirm.

It’s easy! This video shows you how:

You can use HotSpot Transit If your mobile phone is offline. For example, your phone is not connected to Wifi or data-enabled.

If you have a ticket or monthly pass already purchased and you are not connected to WiFi, a window appears when you open your HotSpot app.

1. Press Offline Transit. Your offline digital ticket is displayed. 
2. Display this ticket to the bus driver.

In the HotSpot mobile app:

1. Press the hamburger icon.
2. Press Manage My Account.
3. Press History.
4. Press the transaction for which you want a receipt.
5. Press Email Receipt, and then Okay.

On the HotSpot website:

1. Log into your account at htsp.ca. 
2. In the Transactions section of the Wallet tab, select the date range for transactions you want to access.
3. For each receipt you want to print, click the printer icon in the Email column.

The receipts are emailed to the email address that is associated with your account.

First you need to add your ticket in the app. 

1. Open the app.
2. Press the hamburger icon.
3. Press Resolve a Parking Ticket.
4. Press Add Ticket.
5. Take a picture of the ticket.
6. Enter the ticket number.
7. Optional: Add comments. This is useful if you plan to dispute the ticket.
8. Press Submit Ticket. Your ticket is now listed on the Parking Tickets screen. At this point, you can proceed to pay the ticket or dispute it. If you want to dispute the ticket, don’t take any further action in the app. The ticket will be reviewed by HotSpot Support and then by the city parking authority. You will be notified of the resolution in approximately one to two weeks. If you are at fault for the ticket, proceed to pay the ticket.
9. Open the ticket.
10. Press Pay Ticket.

Enter the dollar amount of the ticket and click Okay.

If you plan to pay for parking with HotSpot app, yes! Parking enforcement is based on your licence plate. Enforcers check your licence plate to verify that you paid. If you are driving a rental or another vehicle, your plate won’t show up in their system as being paid and you will be ticketed.

Parking permit enforcement is based on licence plate number. It is important that the plate associated with the permit is accurate. If you rent a car or park a different vehicle, you will need to change the plate on your permit to avoid getting ticketed or towed. 

1. Open the app.
2. Press the hamburger icon.
3. Press My Permits.
4. Select your permit.
5. Press Change Plate.
6. Enter your plate.

Press Change Plate.

Parking permit enforcement is based on licence plate number. It is important that the plate associated with the permit is accurate. If you rent a car or park a different vehicle, you will need to change the plate on your permit to avoid getting ticketed or towed. 

1. Open the app.
2. Press the hamburger icon.
3. Press My Permits.
4. Select your permit.
5. Press Change Plate.
6. Enter your plate.

Press Change Plate.

The max time on metered parking is enforced by your city to keep traffic moving through busy downtown areas. Parking longer than the max time is considered to be meter feeding and is a violation of the Motor Vehicle Act. You can contact either HotSpot support or your city to dispute a ticket you feel was issued in error.

You can add multiple cars to your HotSpot account, but can only park one car at a time per each parking session. If you have more than one car on your account, ensure that the Parking screen on the mobile app shows the license plate for car that are trying to park. If it is not correct, please change it. Parking enforcement is based on plate numbers.

Booking a taxi is easy using your HotSpot mobile app. As long as you have an Annual Membership and credit card on file. You are good to go, quite literally. 

Note that if you don’t have the HotSpot mobile app, download the app from the App Store or Google Play, and then follow the onscreen instructions to set up the app. Remember that HotSpot Taxi is a premium service offered with Annual Membership, so be sure to sign up for only $20 per year.

Assuming that you already have the app, an Annual Membership, and a credit card on file, let’s begin!

Booking and Paying a Taxi

1. Open the app.
2. Press Taxi and then press Start Trip.
3. In Leaving From, enter the address where you want to be picked up. Note that as you type, possible addresses are presented to you in a list. Ensure you select the correct one. Currently, this service is only available in Fredericton.
4. Press Next.
5. In Destination, enter the address you are going to, and then click Next.
6. Enter the number of Riders travelling with you.
7. If there is an Apartment # at the pick-up address, enter the number.
8. Indicated whether this is a Front or Back door pickup.
9. Read the booking information.
10. Press Yes to confirm your booking.

You will receive notification that your taxi is on its way and again when your taxi arrives. When it’s time to pay, the payment screen appears. Note that if you choose to pay the driver directly, you will still see the payment but with a zero balance. 

1. Choose the tip percentage you want to give to the driver or type the tip amount.
2. Select a star rating for the HotSpot mobile app experience AND the Taxi service. Your feedback helps us both improve.
3. Press Pay Now.

You have a HotSpot account, but don’t remember your password. No need to worry! It’s easy to reset your password so that you can log in and purchase your parking permit.

Resetting Your Password on the HotSpot Mobile App

If you use the HotSpot mobile app:

1. Open the app.
2. On the Log In screen, press Forgot Your Password?
3. Enter your email address and click Next.

We will send you a link to reset your password!

Resetting Your Password on the HotSpot Dashboard

If you use the dashboard on the HotSpot website:

1. Open a browser window.
2. Go to htsp.ca.
3. Click Log In at the top right corner of the webpage.
4. Click Forgot Your Password.
5. Enter your email address and click Reset.

We will send you a link to reset your password!

No, you don’t need a membership or wallet to purchase parking permits. You do need to add a credit card. When you purchase a permit, the fee will come directly from your credit card.

Note: If you plan to use HotSpot to pay for more than permit parking, you might consider setting up a membership and adding funds to a HotSpot wallet.  Other services include parking street side at meters, hourly parking in gated and ungated parking lots,  transit passes, and taxi services (if applicable in your error). If you use these services, you will save  money by purchasing a $20 annual membership instead of paying a Pay-Per-Use fee for each session. If you only plan to use Permit parking, of course, you don’t need a membership or a wallet.

If you set up a HotSpot account, but skipped the step to add a payment method, you’ll need to add a credit card to be able to purchase parking permits.

Adding a Credit Card using the HotSpot Mobile App

1. Open the mobile app and log in.
2. Press the hamburger icon.
3. Press Manage My Account.
4. Press Add/Manage Funds.
5. Press Add Card and follow the instructions to add a card.
6. If you have more than one credit card, you can select Default for the card you want to use.
7. To remove a credit card, press Remove under the tile for the card you want removed.

Adding a Credit Card using the HotSpot Dashboard

1. Open a browser window.
2. Go to htsp.ca and click Log In.
3. Click the Wallet tab.
4. Click Payment Methods.
5. On the pop-up window, click Add Card, enter your credit card details, and then click Okay.

Select Credit Card as your payment method.

Parking enforcement is based on plate numbers, so you need to add your vehicle to your account.

Some points to ponder before you start adding your vehicle:

• If you drive more than one vehicle, we recommend that you add all vehicles you might park with. For example, if you have two vehicles in your household, and might drive the other vehicle even on a random day, you’ll save time and possibly a ticket, if you add both vehicles now.
• If you rent a car and park with it, either with your permit or street-side parking, we recommend that you add the rental vehicle plate.
• If you add more than one vehicle, you can make one of the vehicles the default vehicle and another other vehicle “temporary”.

Adding Your Vehicle on your HotSpot Mobile App

1. Open the app.
2. Press Manage My Vehicles.
3. Press Add Vehicle.
4. Enter your vehicle’s details.
5. If this is a rental or not your regular car, press the Temporary Vehicle toggle.
6. Press Add Vehicle.

Adding Your Vehicle using the HotSpot Web Dashboard

1. Open a browser window.
2. Go to htsp.ca and click Log In.
3. Click the Vehicles tab.

Enter your vehicle’s details in the right panel, and click Save Vehicle.

If you are purchasing a permit for the first time, first you need a HotSpot account with a vehicle and a payment method. See How do I get Started on https://htsp.ca/faq/.

Note: You don’t need a HotSpot membership and you can set payments to come directly from your credit card.

Purchasing for a Permit Using the HotSpot Mobile App

1. Open the app.
2. Press the hamburger icon.
3. Press Purchase a Permit.
4. Verify that your city is correct.
5. Press Select a Location, select a parking lot, and press Select a Location.
6. Verify that the plate is correct.
7. Press the permit listed under your plate number.
8. Read the information about the permit and the lot.
9. Optional. Press Auto Renew if you want to Automatically renew each month. If this option is not visible, automatic renewal is not available for this lot.
10. Press Purchase.

Paying for a Permit Using the HotSpot Web Dashboard

1. Open a browser window.
2. Go to htsp.ca and click Log In.
3. Click the Permits tab.
   You might see two permit panels: one for the current month and one for the next month. Ensure that you purchase for the correct month.
4. Select a city.
5. Select a location.
6. Select a lot.
7. Select a permit.
8. Verify that the plate is correct.
9. Optional. Select the Would you like this permit to auto renew checkbox if you want to Automatically renew each month. If this option is not visible, automatic renewal is not available for this lot.
10. Read the information about the permit and the lot.
11. Press Purchase.

When you purchased your permit, you chose to either automatic renew your permit or not. Now you want to change that setting. No problem!

Note: Not all parking lots allow for automatic parking renewal. If auto-renewal is not available for your lot, the Auto Renew toggle is not shown on your permit details page.

How to Enable/Disable Automatic Permit Renewal Using the HotSpot Mobile App

1. Open the app.
2. Press My Permits.
3. Select your permit.
4. Press the Auto Renew toggle.

How to Enable/Disable Automatic Permit Renewal Using the HotSpot Web Dashboard

1. Open a browser window.
2. Go to htsp.ca and click Log In.
3. Click the Permits tab.
4. Under your active permit, select the Would you like this permit to auto renew? option.

If you plan to pay for parking with HotSpot app, yes! Parking enforcement is based on your licence plate. Enforcers check your licence plate to verify that you paid. If you are driving a rental or another vehicle, your plate won’t show up in their system as being paid and you will be ticketed.

Parking permit enforcement is based on licence plate number. It is important that the plate associated with the permit is accurate. If you rent a car or park a different vehicle, you will need to change the plate on your permit to avoid getting ticketed or towed. 

Changing the Plate Number on my Permit Using the HotSpot Mobile App

1. Open the app.
2. Press the hamburger icon.
3. Press My Permits.
4. Select your permit.
5. Press Change Plate.
6. Enter your plate.
7. Press Change Plate.

Changing the Plate Number on my Permit Using the HotSpot Web Dashboard

1. Open a browser window.
2. Go to htsp.ca and click Log In.
3. Click the Permits tab.
4. On your active permit, select the plate number you want to change to, and press Change.