Last Updated: July 8, 2019
This website (the “Site“) is owned, operated and provided by HotSpot Parking Inc., in conjunction with and on behalf of our subsidiaries, affiliates, related corporations and business names (collectively “HotSpot“).
PERSONAL INFORMATION FROM HOTSPOT MOBILE APP USERS
This section covers the Personal Information we collect about HotSpot Mobile App users.
PERSONAL INFORMATION WE COLLECT FROM HOTSPOT MOBILE APP USERS
When you sign up for a HotSpot Account or the HotSpot Mobile App, we collect the following Personal Information (“User Information“), voluntarily and directly from you:
- your name;
- email address;
- phone number;
- license plate; and
- car make and year.
If you have location services enabled on your mobile device, when you use the HotSpot Mobile App we collect location information (collectively, “Location Information“). This information will include the location of your parked car, which works with our Find-your-Car service, as well as your personal location, which is used with our HotSpot Taxi Services.
Users may disable the collection of location information at any time by turning off the location services on your mobile device or disallowing the HotSpot Mobile App from accessing your location. However, disabling location services will cause you to lose your ability to use most of the HotSpot Parking Services and HotSpot Taxi Services.
HOW WE USE YOUR PERSONAL INFORMATION
We may use your Personal Information to:
- verify your identity;
- communicate with you about the Site or the Services;
- contact you about HotSpot promotions;
- set up or manage your HotSpot Account;
- communicate with you and provide customer service support, including responding to questions and requests for information;
- ensure consistency and quality of our Sites and Services;
- provide information to you about changes or enhancements to the Sites or Services; and
- as we reasonably believe is necessary or appropriate:
- under applicable law, to comply with legal processes;
- to respond to requests from government authorities; and
- to protect the rights, safety, or property of HotSpot and our employees, customers and others.
We may also use your Location Information to provide you with certain functionality within the HotSpot Mobile App, including Parking Extender, Find-your-Car (as these functions are defined in the HotSpot Mobile App) and HotSpot Taxi Services.
PERSONAL INFORMATION OBTAINED BY USING THE SITE
When you interact with us via the Site, we use various technologies to collect certain anonymous information from you (the “Site Usage Information“). The Site Usage Information we collect may include information about the device and browser you use, your network connection, your IP address and the date and time you visited the Site. We also assign a unique cookie to each website visitor. A “cookie” is a data file that a website sends to a user’s computer or phone while that user is viewing the Site. These data files include information that allows a website or app to remember information that will make that user’s use of the website more efficient and helpful to him or her. Cookies do not damage computer systems or files, and only the website that transferred a particular cookie to you can read, modify or delete such cookie.
We use the Site Usage Information and the personal information voluntarily collected from you when you visit the Site to recognize when you return, personalize your Services, support your HotSpot Account, enhance the Services, and answer any of your questions. We may also use this information to send you marketing material and updates on our Services, but we will not send you this unless you have opted-in to receive it.
NON-PERSONALLY IDENTIFIABLE INFORMATION
Non-personally identifiable information means any information that cannot be associated with a specific individual, including aggregate or otherwise anonymized information about users. We may use or share this information to:
- trends and usage of resources through aggregated data;
- improve the features and functionality of the Services;
- better understand your needs and interests; or
- better understand the needs and interests of other users of our Services.
OTHER INSTANCES WE MAY DISCLOSE YOUR PERSONAL INFORMATION
- to participating municipalities as part of our “resolve parking ticket” function, when you elect to use this function;
- to our service providers and suppliers to perform a business, professional, or technical support function for us like processing payments and website hosting;
- to respond to judicial process and provide information to law enforcement agencies, or in connection with an investigation on matters related to public safety;
- as permitted by or otherwise required by law; or
- otherwise with your consent.
Additionally, we may share Personal Information in connection with a business transaction (e.g., a sale, financing, merger, reorganization, amalgamation, lease of assets, or bankruptcy involving our company). In such instances, we further reserve the right to use and disclose any non-personally identifiable information collected via the Site.
HOW WE PROTECT YOUR PERSONAL INFORMATION
We recognize the importance of keeping your information safe and we use commercially reasonable efforts to ensure our Services and Site is as secure as possible.
We have taken physical, electronic, technological (e.g., encryption), contractual, and managerial steps to secure the information we collect from Site visitors and Service users. However, no method of transmission over the Internet or method of electronic storage is ever 100% secure. Therefore, while we endeavour to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
It is your responsibility to protect the security of your HotSpot Account, and any end-users you are providing services to through our Services and your HotSpot Account. Do not share your HotSpot Account information with anyone and notify us immediately if you believe there has been a breach.
WHAT WE DO NOT DO WITH YOUR INFORMATION
We do not use the Personal Information we collect from you or your customers to contact or market to your customers or directly compete with you. However, HotSpot may contact or market to your customers if we obtain their information from another source, such as from the customers themselves.
The Site and our Services are not directed to children under the age of majority, nor do we knowingly collect any Personal Information from or about them. When we do, it is on a limited basis and with the expectation of adult supervision or permission. We recommend that parents and guardians take steps to limit and monitor their children’s Internet activities directly or through software and other tools.
THIRD-PARTY WEBSITES AND LINKS
HotSpot is not responsible for how such third parties collect, use or disclose your Personal Information, so it is important to familiarize yourself with their privacy policies before providing them with your Personal Information.
MODIFYING OR DELETING YOUR INFORMATION
Your Personal Information is stored, maintained on, and processed on computers or servers located within Canada.
You may review, update, correct, or delete any information in your HotSpot Account by contacting us, or by making the appropriate modifications in your HotSpot Account profile or preferences. We will make every effort to ensure that your Personal Information is accurate and up-to-date. If you completely delete all of your information then your HotSpot Account may become deactivated.
Upon receipt of a written request, we will provide you with access to your Personal Information unless we are required or permitted by law to withhold it.
We will keep your Personal Information for as long as it is necessary for the identified purpose or as required by law (which may extend beyond the termination of our relationship with you). We may also retain some data to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally identifiable data, account recovery, or if required by law.
If you would like us to delete your HotSpot Account and/or remove your records from our system, please contact us and we will delete your HotSpot Account within 30 days if we do not have any legal obligation to retain the record. It may not be possible to completely delete all your Personal Information due to technological and legal constraints but we will do our best and will provide you with as much information as we are legally able to provide.