HotSpot collaborated with Québec City to modernize and streamline the City’s parking operations through a comprehensive digital solution. This project centred around the development of a white-labeled mobile app for digital parking transactions, paired with an advanced administrative control dashboard. These tools were designed to integrate smoothly with existing infrastructure, addressing the City’s need for a tech-driven, user-friendly parking experience. Québec City, with a population of approximately 550,000 and a larger metropolitan area reaching 1 million residents, required an updated system that honoured its historical architecture and catered to its predominantly French-speaking community. The project was launched on April 8, 2024, aligning with Québec City’s vision for accessible and efficient parking.
With a high number of residents, commuters, and visitors, the City’s infrastructure required modernization to provide a consistent experience across all locations, from pay stations to license plate recognition systems. A unified platform would help reduce operational costs and improve user satisfaction, supporting a seamless, digital-first approach to parking management.
HotSpot introduced a robust, cost-effective mobile app with enhanced features tailored to Québec City’s needs. To simplify the parking experience, the app included a premium option for partial session refunds, addressing a common pain point for users who needed more flexibility. HotSpot also provided Québec City with real-time map integration through CurbIQ, custom development resources, project management support, digital hourly parking, and a Co-Pilote+ mobile application to ensure the solution was customized for the City’s unique needs.
The project’s scheduled launch in 2024 includes a range of significant deliverables, such as web backend testing, application and feature development, zone mapping, app button optimization, real-time map integration, French translations, and a combined parking and support dashboard. Training sessions were also provided to ensure Québec City parking administrators and support teams are well-equipped to manage the new system.
HotSpot’s innovative approach is set to transform parking management in Québec City, promoting efficiency, generating revenue, and enhancing the overall user experience. This project highlights HotSpot’s commitment to providing adaptable, city-focused parking solutions, setting a new standard for urban mobility and customer satisfaction.